FAQ — Get answers to frequently asked questions

You can pay for your Online Access Subscription monthly or on an annual basis using any major credit card. The charge will show up on your credit card from Postmedia Digital Subscription.

Monthly subscriptions are billed in advance every 30 days and are renewed automatically.

Annual subscriptions are billed in advance for the full 12-month period and renew automatically at the end of each annual term.

Auto-renewal preferences can be managed online under Manage My Subscription.

Please follow these steps to manage your account online:

1. Visit vancouversun.com and look in the top-right corner.
2. Click Sign-in to sign into your account. Once you are signed in, you can click My Account
3. Select Manage My Subscription under My Account
4. In the Vancouver Sun Online Access box, click Manage
5. From there, you will be able to manage your subscription (Library tab) and update your payment information (Cards tab) among other options

Yes! Online Access is included with your Home Delivery Subscription

To activate your unlimited Online Access, visit vancouversun.com/activate

1. Visit vancouversun.com and look in the top-right corner.
2. Click Sign-in and then Forgot Password above the password box
3. Enter your email address and click Submit. This will send you an email with a link to reset your password
4. After clicking the link, you will be prompted to enter and reconfirm your new password
5. Click Submit and your password will be updated

You can cancel your Online Access subscription at any time.

Once you cancel, we will stop charging your account for the following billing cycle. All Online subscriptions are non-refundable. You will continue to have access to online publications, including Vancouver Sun epaper, until your subscription expiry/cancellation date.

We cannot refund promotional offers or gift cards.

Online Access provides you with unlimited access to all of the content on vancouversun.com.

The ePaper is a page-by-page replica of the day's printed newspaper - including all stories, sections, photos and ads - and provides the in-depth coverage and features found in our daily printed edition newspaper. The ePaper also allows you to translate articles into other languages, magnify text for easier reading, and share stories with friends.

1. click on the three-dot menu icon in the top-right corner of the browser window.
2. Select “Settings” from the drop down menu.
3. In the Settings menu, scroll down and click on “Privacy, search and services” in the left sidebar.
4. Under the “Privacy” section, click on the “Cookies and site permissions” option.
5. Next, click on the “Cookies and site data” option.
6. Here, you can toggle the switch to ”Block third-party cookies” to prevent third-party cookies from being saved on your browser.
7. You can also manage exceptions by clicking on “Manage exceptions” under the “Sites that can always use cookies” section. Here, you can add specific websites to allow or block third-party cookies.
8. After making your changes, you can close the Settings tab.

To enable close captioning, please click on CC in the video bar

1. Click on sign in

   Log into your account by clicking on the sign in link on the top right corner of our site.

   
2. Click on forgot password

   To reset your password click on the Forgot Password link.

   
3. Enter your email address

   In the dialog box that opens, enter your email address and proceed to check your email to receive a reset password link.

   
4. Reset password link via email

   Click the Reset your password link in the email to be directed to password reset page.

   
5. Set a strong new password

   Enter a strong new password. Making sure it’s at least 10 characters long with a mix of letters and numbers, as well asa special character.

   * Please note, acceptable special characters that can be used are $, %, #, @, &, *

   
6. Reset password

   Once you’ve entered a strong password with at least 10 characters, upper case and lower case letters, at least one number and at least one special character, continue by clicking Reset Password.

7. You're all done!

   Use your updated password to sign into our site.